Manager II, Generative AI

Uber's Customer Obsession AI team is seeking a Manager II, Generative AI to lead their transformative efforts in customer support through AI innovation. This role sits within a team specializing in NLP, GenerativeAI, and Computer Vision, building autonomous GenAI Conversational Assistants and Agent Co-pilot systems that provide intelligent, personalized support across 80+ languages.

As a Manager II, you'll lead a team of AI engineers in developing cutting-edge conversational support assistants and agent co-pilot technology. The role involves working with a full-stack AI team focused on LLM research, rapid model prototyping, and robust evaluation systems. You'll be part of a mission-driven, highly collaborative team working across multiple locations in India and the US.

The ideal candidate brings strong technical leadership experience in AI/ML, with a proven track record of managing engineering teams and delivering innovative solutions. You'll be responsible for driving technical excellence, mentoring team members, and collaborating with cross-functional partners to create impactful customer experiences.

This position offers the opportunity to work at the forefront of AI technology, specifically in generative AI and conversational systems, while contributing to Uber's mission of transforming customer support experiences. The role combines technical expertise with leadership responsibilities, making it ideal for someone passionate about both AI innovation and team development.

Working in a hybrid environment, you'll be expected to spend at least half of your work time in the office, fostering collaboration and contributing to Uber's cultural identity. Join us in building the future of customer support through AI technology.