Second Line Support Engineer

Veeqo, an Amazon company, is seeking a Second Line Support Engineer to join their team in providing technical expertise for their ecommerce management platform. This role combines technical support and software engineering skills to resolve complex customer issues and maintain service quality.

As a Second Line Support Engineer, you'll be responsible for investigating and resolving escalated incident tickets, implementing solutions, and working closely with the engineering team on complex technical challenges. You'll also contribute to internal documentation to enhance the team's technical capabilities.

Veeqo's platform helps Amazon sellers manage orders across various ecommerce platforms and access competitive shipping rates. The company offers a collaborative, transparent work environment with a strong focus on work-life balance. The office maintains a relaxed, dog-friendly atmosphere and organizes monthly social events to foster team bonding.

The ideal candidate will have experience in technical support or software development, strong problem-solving abilities, and familiarity with various programming languages. Knowledge of support desk operations and relevant software is advantageous. This position offers an opportunity to work with a growing Amazon subsidiary while developing both technical and customer service skills.

The role provides exposure to various technologies and the chance to work on challenging technical problems while maintaining direct impact on customer satisfaction. You'll be part of a supportive team that values personal growth and maintains a healthy balance between professional achievement and personal well-being.