Second Line Support Engineer

Veeqo, an Amazon company, is seeking a Second Line Support Engineer to join their technical support team in Swansea. As a crucial member of the team, you'll serve as a technical expert responsible for diagnosing, investigating, and resolving escalated incident tickets to maintain high-quality customer service. The role combines technical expertise with customer support, requiring strong problem-solving abilities and programming knowledge.

The company offers a welcoming and collaborative environment with a strong focus on work-life balance. Veeqo's platform helps Amazon sellers manage orders across various ecommerce platforms and access competitive shipping rates. The office culture is relaxed and dog-friendly, with monthly social events to foster team bonding.

The ideal candidate will have experience in technical support or software development, with strong problem-solving skills and the ability to quickly understand and resolve complex issues. Knowledge of various programming languages and previous Support Desk experience are valuable assets. This position offers the opportunity to work with a growing Amazon subsidiary while developing both technical and customer service skills.

The role involves working closely with both the support and engineering teams, creating documentation, and contributing to the continuous improvement of support processes. Veeqo values driven, adaptable team members who are passionate about their work and committed to providing excellent customer service. The company's location in Swansea represents Amazon's investment in bringing tech jobs to Wales.