Senior Technical Support Engineer

Zip, a rapidly growing procurement orchestration platform valued at $2.2 billion, is seeking their first Senior Technical Support Engineer to join their Customer Team. Founded in 2020, Zip has quickly become a category leader, serving prominent clients like Instacart, Anthropic, Sephora, and Lyft. The role combines technical expertise with customer support, acting as a crucial bridge between Engineering and the customer team.

The position offers an exciting opportunity to work with various clients across different industries, including notable companies like Coinbase, Snowflake, and Databricks. As the technical escalation lead, you'll be responsible for resolving complex customer issues, managing bug reports, and ensuring smooth communication between customer-facing teams and engineering.

The ideal candidate brings 5-6 years of customer-facing experience, with at least two years in an escalation role. Strong technical aptitude, including understanding of REST APIs and SQL proficiency, is essential. The role requires excellent communication skills and the ability to thrive in a fast-paced startup environment.

Working at Zip offers competitive compensation ($90,000-$120,000), comprehensive benefits including equity, health coverage, and flexible PTO, plus the opportunity to shape the future of procurement technology. The position offers remote work flexibility while being part of a team that includes alumni from successful companies like Airbnb, Meta, and Google.