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How to deal with escalations?

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Staff Software Engineer [E6] at Meta13 days ago

One of my friends got escalation from the XFN team on harassment. They connected his comments about blind and suggested that it is not acceptable to director level on partner team. It was no details about anything else, or why it is harassment.

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(6 comments)
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    Thoughtful Tarodactyl
    Taro Community
    13 days ago

    I apologize, but would you be able to elaborate in simpler terms? I'm not quite following as im not in big tech and im only mid-level

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    Tech Lead/Manager at Meta, Pinterest, Kosei
    12 days ago

    I don't follow. From what I can gather, your friend got linked to a Blind account? And the Blind user he's associated with said some negative things about a Director?

    My blanket advice is that you should not assume Blind (or any app, really) will ever be truly anonymous.

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      Staff Software Engineer [E6] [OP]
      Meta
      12 days ago

      The main problem is that the managers are afraid of any blind interpretations. Especially around performance of people. I think the main suggestion is to not use blind examples at all, since it is also a lot of interpretation there. But what is the advice to deal with escalation in general, let's say it was mistake and person is trying to address it gracefully back to originator?

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    Tech Lead @ Robinhood, Meta, Course Hero
    12 days ago

    I'm still confused: Did your friend bad-mouth a director in the Blind app? Or is it blind-style feedback delivered through Pulse or something?

    In general, if you say something mean, be prepared to pay the consequences. You should always strive to be constructive when delivering feedback. There is no such thing as true anonymity.

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      Staff Software Engineer [E6] [OP]
      Meta
      12 days ago

      I found one solution, it is to invite a manager for lunch. It will help me at least to discuss day to day stuff, and build relationships. My main challenge is that when we are talking about work it is always some misalignment on how to do things, it is a different culture for me in Meta since I am new. But also manager is new to the team, it will be forming and norming period before we could do storming together. The key in Y is to understand each other priorities, help that is needed and communication on the same level. So far it was not productive and I am hoping to fix that with monthly lunch that will add another free 30 minutes from the calendar.

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      Tech Lead @ Robinhood, Meta, Course Hero
      12 days ago

      Lunch is a great way to earn trust and build up relationships - Good initiative! This is one of the biggest benefits of RTO that many engineers don't take enough advantage of. It's easy for Meta as well due to the amazing free food.

Meta Platforms, Inc. is an American multinational technology conglomerate based in Menlo Park, California. The company owns 3 of top 4 social networks in the world: Facebook, Instagram, and WhatsApp. More than 3.5 billion people use at least one of the company's core products every month.
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