Cloud Engineer (Shift) - Level 2
Description For Cloud Engineer (Shift) - Level 2
We are seeking a Level 2 Azure Cloud Engineer based in Cyberjaya, Malaysia, to be dedicated to improving and supporting our managed services customer environments. The team provides expert support and works towards ensuring our customers experience improved reliability and security over time.
In this role, you will be part of an experienced cloud engineering team where you will be escalated by our service desk to resolve customer requests, respond to alerts, implement changes and proactively monitor customer cloud environments.
We are looking for someone with Azure base troubleshooting experience who wants to further enhance their career as a cloud engineer. This is a great opportunity as you will be working with a group of experienced and collaborative cloud engineers supporting modern technology solutions in a positive environment focused on giving you opportunities to learn and grow.
Responsibilities:
- Working on service requests to configure customer environments or provide information and troubleshooting on L1 and L2 issues
- Investigate incidents and outages across the public cloud platform
- Respond to escalations and ensure that they are resolved in a timely manner
- Monitor customer environments for trends and problems
- Develop proactive solutions that lead to a reduction in service ticket volumes while maintaining operational health and following appropriate change processes
- Maintain compliance targets for all customer environments
Benefits:
- Supportive team environment
- Career growth opportunities
- Breadth of experience and purpose
- Flexible, modern working arrangements
- Opportunity to impact change and control professional success
About Logicalis: We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.
Responsibilities For Cloud Engineer (Shift) - Level 2
- Working on service requests to configure customer environments or provide information and troubleshooting on L1 and L2 issues
- Investigate incidents and outages across the public cloud platform
- Respond to escalations and ensure that they are resolved in a timely manner
- Monitor customer environments for trends and problems
- Develop proactive solutions that lead to a reduction in service ticket volumes while maintaining operational health and following appropriate change processes
- Maintain compliance targets for all customer environments
Requirements For Cloud Engineer (Shift) - Level 2
- Min 3 years of experience in System, Server or Network end user support
- Great communication skills and ability to excel in a complex environment
- Familiarity with the ITIL framework and proficiency in using ITSM tools such as ServiceNow
- Experience in working on a 12-hour rotational shift (added advantage)
- Able to work on a 12-hour rotational shift, including weekends
- Azure base troubleshooting experience
Benefits For Cloud Engineer (Shift) - Level 2
- Supportive team environment
- Career growth opportunities
- Breadth of experience and purpose
- Flexible, modern working arrangements
- Opportunity to impact change and control professional success
