One of the biggest mistakes software engineers make is jumping straight into fixing a bug without first understanding the full impact. Here are the core points from the lesson:
Before fixing anything, assess and document the “blast radius” by asking when the issue started, who and where it impacts, and what product versions are affected
Think ahead to the post-mortem by tracking detection, notification, response, and mitigation details early, even while still gathering info
Communicate frequent updates to leadership and stakeholders—even if there’s no fix yet—to maintain trust and reduce panic