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Nice Perks, Toxic Culture

Software Engineer
Current Employee
Has worked at Adyen for 4 years
August 31, 2022
Amsterdam, Netherlands
3.0
RecommendsPositive OutlookApproves of CEO
Pros
  • Normal course of life policy is pretty nice.
  • Traveling opportunities are countless as well.
  • Multicultural and diverse environment (except for the management room on the 6th floor).
  • Flexibility to work from home when necessary, or even from abroad for a limited amount of time.
  • Nice parties and overall social atmosphere.
  • Compensation package is okay, but many reviews here say otherwise, so it may depend on your location/position.
  • In general, I appreciate the efforts taken into listening to employees, and actions are usually performed in the right direction.
Cons

The office infrastructure is subpar (except for the restaurant; the food is quite good). In the office near Central Station, we lack equipment, chairs are broken, the air conditioning is constantly failing, the pantry is dirty to an unhealthy level, and sometimes it smells really bad. Office management does a great job addressing the problems, but sometimes I feel like they are either understaffed or getting overwhelmed by the amount of complaints. So, we are trying to be patient as renovations are planned.

People still use the formula as a "gold hammer." I see people being rude all the time with the excuse of being straightforward; it may be related to Dutch culture as well. I hear people complaining about blunt communication way too often. Some colleagues in the tech department take it to the next level – they can be quite arrogant and condescending, and they back that up with the formula. It is frustrating because people who were attracted to the company because of its culture could feel mistaken. The formula is used to justify people's shortcomings very frequently. They will try to educate you and be condescending all the time about the formula; it's exhausting.

Burnouts are still happening often. Even though people say there is a good work-life balance, the blunt communication culture combined with pressure and workload can be hard to handle. I normally don't like to use the word "toxic" because it's usually empty and generic, but yes, it can be toxic sometimes.

In tech, it's one step forward and two backwards. When things seem to start getting better, new and worse problems appear. They seem not to realize (or pretend not to) that our current setup doesn't work anymore for our current demands in terms of scalability. If you introduce a critical bug, they will question why you haven't written an integration test, like they don't know how terrible, time-consuming, and frustrating the experience of writing a simple integration test is. I am not even going to mention build time problems and other technical debts that were already mentioned multiple times in other reviews.

We could use more vacation days, and a public transport card could be for everybody, not only for people who live from a certain distance from the office. Think about people who have certain health conditions and can't bike.

Advice to Management

Put down the gold hammer.

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