Agoda

Amazing technology depth. A lot to learn across the board. Interesting problems to solve.

Very diverse workforce.

Everything boils down to a KPI/OKR/SLA. Half the time is spent in building measurements and gathering metrics.

Management does not like to go by their gut, neither to improve customer nor employee experience.

No one really cares about employee growth. Managers are just mostly busy keeping their teams' numbers on track.

Performance reviews include providing a score. There are no clear guidelines on what a score means. It is very hard to argue or understand why a particular score is given. Subjectivity is leveraged by management to provide scores based on personal opinions.

Tech leadership behaves quite aloof and unapproachable. And even when approached, they are quick to dismiss concerns.

Generally a ruthless environment.

Expat employees are invited to come and live in a foreign country without so much as a good support system. There are many cases of employees burning out, and the company just ends up washing its hands off the situation as soon as possible.

The workforce is diverse with employees from 100+ countries, but there are large apparent cliques based on nationality with little effort done to actually inculcate a sense of unity.

There is no development of a sense of pride in being an "Agodan".

Value the gut feeling. Build experiences that make sense, even though you might not have the numbers to back them up.

Provide dedicated mentorship to employees and equal opportunities/feedback for everyone to rise or have a clear understanding of their limitations.

Add "Compassion" as an Agoda value. It will go a long way in making the work environment a lot homier for everyone.