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Good company, but too much of a workload in NOCC

Platform Operations Engineer
Former Employee
Worked at Akamai Technologies for 1 year
September 10, 2015
Bengaluru, Karnataka
3.0
Doesn't RecommendPositive OutlookApproves of CEO
Pros

Good exposure and a lot of things to learn.

Cons

Too much work. Non-stop alerts firing and ticketing them. ACD calls keep coming, and you have to answer. Installs and patching of machines daily. Crisis call bridge and queues. OMG, no normal human can work like that for a long time.

Other departments are fine, but NOCC is where you work like slaves.

Advice to Management

I have never, ever imagined that humans could also work like machines. Only after I started working at NOCC did I realize humans can also work non-stop like a machine and be a slave in a corporate environment.

Reduce the high volume of work.

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