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Tier 1 vs. Tier 2 team on-call

Software Development Engineer
Current Employee
Has worked at Amazon for 2 years
December 25, 2021
2.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

Single ownership model.

Helps when the system has an issue and the on-call takes charge and resolves it, as the team knows more about the system than the DevOps people.

Most issues are small and easy to resolve.

Cons

The smaller the team, the bigger the on-call load and on-call time.

AWS is not the most reliable, as per the last three outages in three months, so on-call is not fun during this time.

Also, on-call during the holidays is no fun.

Advice to Management

Try to have a proper team size with proper leveling in the team. Having more SDE3 with low SDE2 and low SDE1 doesn't help the team in being a team, but only in knowledge sharing.

Additional Ratings

Work/Life Balance
1.0
Culture and Values
1.0
Diversity, Equity, and Inclusion
3.0
Career Opportunities
1.0
Compensation and Benefits
2.0
Senior Management
1.0

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