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Customer Focus, Brutal Culture

Software Engineer
Current Employee
Has worked at Amazon for 4 years
October 11, 2013
Seattle, Washington
2.0
Doesn't RecommendNeutral OutlookApproves of CEO
Pros

The company is very customer-centric and tries to do the right thing for the customer.

If you find the right manager and mentor, you can build a good, rewarding career here. The key is the right manager and mentor.

Amazon is not a bad stepping stone to other companies where you can grow technically.

Cons

The work culture is brutal here. Sub-standard hardware, open rooms with lots of noise and chaos make it hard to get any work done. Everyday seems like a fire drill. To add to that, middle management has no clue and is running around like chickens without heads. Managers have no vested interest in nurturing and developing their employees. You basically have to fend for yourself.

Advice to Management

Attrition is high for a reason. Understand what motivates your employees and invest in their development.

If you want to be a technology company, understand your biggest asset is your employees.

And hire managers who have a vested interest in developing their employees and value different work styles rather than trying to fit everyone into one mold.

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