American Airlines

The equipment that American Airlines flies and works with is generally top-notch.

It was a complete pleasure to work in that environment.

The company lost control of itself, certainly, on the aircraft maintenance operations side. It lost control to the Transport Workers Union.

It had no central company policy that was strictly adhered to and maintained. I worked at Los Angeles, CA; Chicago, IL; and New York City, NY. I absolutely did not observe the same maintenance management protocol in place.

Chicago was the worst. I worked in the Avionics Maintenance Department at ORD airport. The bullying that was exercised and tolerated by local management was disgusting. I observed junior technicians brought to tears by senior technicians. It was absolutely deplorable.

Local management seemed to be in total agreement with this type of behavior. The company allowed the union to proceed with this type of behavior in their ranks. It was virtually unbelievable. A horribly run company.

Do NOT allow the labor unions to govern the company. Exercise a strict, central company policy throughout the ENTIRE company. Senior management was NOT doing its job of managing and overseeing middle and lower management.