Taro Logo

Not the great carrier it used to be

Quality Assurance Analyst
Former Employee
Worked at American Airlines for 20 years
July 6, 2024
Dallas, Texas
3.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

The new HDQ is really nice. The separate IT building makes parking easier compared to the main buildings. Also, the IT building has a covered walkway, which is very nice during rain or the sweltering summer.

Cons

US Air management has ruined AA. No longer the great company it once was.

Several in IT management (like level 6, I think it was) had zero management skills. They had been other IT workers promoted, but didn't have the skill set to manage people.

Flight benefits can be very hard to use. Standby travel was easier 15-30 years ago.

Advice to Management

Dump the LCC (low cost carrier) mindset. AA was a premium airline; now it's Spirit Jr.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
2.0
Diversity, Equity, and Inclusion
5.0
Career Opportunities
3.0
Compensation and Benefits
3.0
Senior Management
1.0

Was this helpful?

American Airlines Interview Experiences