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Extremely toxic management culture

Software Developer
Former Employee
Worked at American Airlines for 4 years
October 9, 2024
1.0
Doesn't RecommendNegative Outlook
Pros

Flight benefits (though difficult to use during peak times).

Cons

Extreme levels of micromanagement and unprofessional and unfair treatment from managers.

Disgustingly toxic manager-subordinate relationships. The good managers are sick and tired of it and are actively looking for new positions. Soon, there will only be abusive micromanagers left.

Incompetent managers that don’t actually know what the product they manage does and force subordinates to make up for it.

Extremely cliquey management structure. You will get away with a variety of HR violations (racism, sexism) as long as you are friends with management.

Due to the cliquey nature, there is a prevalent culture of fear. Afraid to ever speak against management. Afraid to stand up for ourselves as they are met with aggressive 1-1s.

If you are going to be in the Customer Technology department, be prepared to be treated like a child. There is 0 flexibility for ANY rules, including for family emergencies. 1-1s to the managing director (3 levels above you) to address concerns will lead to nothing because management is always protecting their own.

Advice to Management

Listen. Empathize.

Additional Ratings

Work/Life Balance
1.0
Culture and Values
1.0
Diversity, Equity, and Inclusion
3.0
Career Opportunities
1.0
Compensation and Benefits
1.0
Senior Management
1.0

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