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IOS Senior Technical Support

IOS Senior Advsor
Current Employee
Has worked at Apple for 4 years
October 22, 2012
Las Cruces, New Mexico
5.0
RecommendsPositive OutlookApproves of CEO
Pros

Great hours, always someone in need of tech support. Managerial role where I get to put my boss hat on and fix some issues with iPhones and iPads.

Cons

Talking to negative people all day can take a toll. Trying to empathize with the customer and not think they're ungrateful snobs is difficult.

Advice to Management

Keep your current employees. It takes too much time and effort to train new people.

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