Taro Logo

Apple Values, Call Center Metrics

T1 IOS
Current Employee
Has worked at Apple for 1 year
September 16, 2019
3.0
Pros

Excellent health care plan, 401k match, excellent discounts on products.

Cons

Call center rules: you're graded on metrics. Satisfaction scores are the most important, and you'll get 0 scores for things out of your control.

For example, someone gave me a 0% because iPhone prices are too high.

Advice to Management

Please score on some more metrics than CSAT.

Was this helpful?

Apple Interview Experiences