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Client Solutions Executive

Client Solutions Executive
Former Employee
Worked at AT&T for 4 years
April 21, 2016
Baltimore, Maryland
3.0
RecommendsNeutral Outlook
Pros

Opportunity to earn good commission checks if you sell to the comp plan; flexibility to work remotely; good company benefits for 401k, full health/dental/vision insurance from onset; tuition assistance for employees who wish to go back to school.

Cons

Sales quotas can be largely unrealistic, depending on the market or segment.

Managers can lack product/service portfolio knowledge.

Difficult internal processes can delay sales.

Realistically, employees need to work late into the evening (remotely, albeit) just to stay afloat.

They have to manage customer service, escalations, sales quotas, revenue growth, trainings, and pricing proposals.

It is difficult to transfer to another regional office despite being told you have the flexibility for justifiable causes (family, master's degrees, etc.).

Advice to Management

Eliminate grey areas in procedures, processes, and account ownership. Centralize all transfer employees through HR, not individual hiring managers. It's completely unprofessional to allow an employee whose release was approved by management to wait for months on end without an outcome, then ask them to resign because not a single AT&T HR staffer or hiring manager contacted the employee.

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