AT&T

It used to be a good employer.

Terrible working conditions, no assigned desks, chaos, and demoralized workers. Mid-level managers are frustrated with top management for being out of touch. We lost most of our star performers, and now they are bringing in consultants that cost much higher and don’t have the business knowledge. I would not be surprised if they keep shrinking as they have been and lose market share.

There are four groups that you can build the business on:

• Investors
• Customers
• Management
• Employees

You are alienating customers and employees. You are spending resources and money on things that have no positive impact on market share or quality of service. You are not investing in infrastructure. People in offices don't have a desk or parking for their cars. The fire marshal in the Atlanta hub has received numerous complaints for too many people in small spaces.

Either get more office space or find a solution. Mid-level managers are held accountable for outcomes but are not empowered to make any decisions.