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If you enjoy being bound by internal red tape as your day job, then welcome to The New AT&T

Senior Technical Architect
Current Employee
Has worked at AT&T for less than 1 year
June 12, 2008
Atlanta, Georgia
2.0
Doesn't RecommendApproves of CEO
Pros

Fairly decent benefits package offered to full-time management employees. Discounts on local phone, DSL, long distance, cellular, and TV.

Being such a large company, vendors generally are responsive to information requests and sales inquiries.

The company will help pay for certain college classes/MBA classes. Depending on your manager, some work from home is allowed.

Cons

Senior management is out of touch with how work actually gets done by the employees. The company is still struggling with the integration of the many smaller companies they have acquired in the past few years.

No recognition of superior processes that might exist in companies they take over; the better ways are steamrolled by the "old" way. No recognition of a better-than-average job being done by anyone, so doing a mediocre job is the new standard.

Automation and the use of the web to facilitate improvement of internal processes are slow to be embraced, and when they are, the result is less than ideal. No training budget for management employees, even those who have high-level professional certifications. No travel budget. Information standards and policies are poorly documented.

Advice to Management

Listen to the feedback being screamed from the depths of the employee ranks. Perform skip-level evaluations because it seems that information and opinions are being filtered on their way up.

If there is a reason for changing existing processes, then let those affected be aware of why, not just be told to "do it because it is the new way." Just because a process or method works in one area of the company does not mean it is a viable solution to apply across the company without first being evaluated and reviewed.

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