Having the ability to deliver world-class customer service. I loved learning about all the products so that I could recommend the right products without being biased.
There is most certainly a glass ceiling. If you are not one of the chosen few, you will not get promoted, regardless of how well you do.
Truly listen to your employees.
They are the pulse of the store.
Their honest feedback is more valuable than you think.
The employee surveys are a joke if you don't enact anything from them.
Just be yourself. The questions are based around customer service and customer engagement. As long as you can speak to those, you will be fine. Also, don't go empty-handed; make sure you leave them with something to hang on to. Make sure you do so
call you in, ask you a little about yourself, and then explain the process of questions. They then proceed to ask you a few questions. They will have someone next to them, whether it's another leader or from the back office.
I was given a phone interview by someone up in New Jersey. I received no heads-up about what questions to expect or what information to bring, and my management was reluctant to help. The questions were, I felt, extremely unrelated to the job itself
Just be yourself. The questions are based around customer service and customer engagement. As long as you can speak to those, you will be fine. Also, don't go empty-handed; make sure you leave them with something to hang on to. Make sure you do so
call you in, ask you a little about yourself, and then explain the process of questions. They then proceed to ask you a few questions. They will have someone next to them, whether it's another leader or from the back office.
I was given a phone interview by someone up in New Jersey. I received no heads-up about what questions to expect or what information to bring, and my management was reluctant to help. The questions were, I felt, extremely unrelated to the job itself