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Not bad, just not for everyone

Best Buy Mobile Manager
Former Employee
Worked at Best Buy for 9 years
September 27, 2013
3.0
Doesn't RecommendNegative OutlookApproves of CEO
Pros

Hands-on experience with the latest technology.

Training.

Good 401k matching and a great employee discount.

Meet some good people and network along the way.

Cons

Work/life balance: Availability expectations for Supervisors and especially Salary Managers severely limit your ability to take time off. The holidays are even worse. You often feel like you work for not just Best Buy, but all the vendors as well, since your schedule and plans can change at the drop of a hat due to last-minute product launch announcements.

Customers know the company isn't doing as well as it has in the past and remind you of it constantly. The technology and servers used by stores are ancient and constantly having issues.

Advice to Management

Something needs to happen soon to begin really competing with online competitors. Price matching policies are still very tight and easy to hide behind, as it is almost never the exact same brand product.

For example, customers have a good idea how much something like a Dynex cable really costs. Those should be BBY's version of the $5 cables that people order online.

Joly is doing some great things, but they may not be enough if the company can't start taking back some of the market share it has been steadily losing to the internet.

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