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The company has lost its compassion for "having fun while being the best."

Mobile Consultant
Current Employee
Has worked at Best Buy for 4 years
January 14, 2014
Omaha, Nebraska
2.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

Tuition reimbursement and employee discount (5% above cost).

Cons

Poor shift times, bad work to family/friend scheduling, and low pay. Most get paid below $10/hour even after working for 3+ years. They no longer hire from within; they now outsource for "puppets". The raise structure was awful. The average yearly raise (based on other coworkers) was around $0.30. High turnover rate.

Advice to Management

Care more about your employees, and stick up for your team when corporate thinks they know what's best, even when they are hardly ever there. Don't slave your employees to the magical budget that corporate sets. When the number one store in the company is hitting only 80%, don't get mad that your team only hit 70%. It's usually never the employees' fault; it's the price, the lack of new product, or the lack of a good location for the store.

Trust that your employees are doing the best they can at all times. Don't make them track their sales; entrust in them that they do their best regardless of where their personal goal is at. This isn't a car lot.

Pay your employees more. Stop giving them pats on the back and give them a real raise, not a cost of living adjustment. You wonder why certain job codes have better retention than others? Example: Geek Squad install. It's because you pay them enough, so turnover is really good. Hmmm...

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