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Fairly poor experience

Mobile Phone Consultant
Former Employee
Worked at Best Buy for 2 years
March 17, 2021
Williston, Vermont
2.0
Doesn't RecommendNeutral OutlookNo CEO Opinion
Pros

Working here is great if you have a passion for technology.

And especially if you enjoy helping people, a lot of older people, find what fits their needs.

Very good if you have one or more friends working here, because you'll need allies and people to stick up for you.

Employee discount is pretty good as well, but don't expect to get discounts on Apple products.

Pay was also fairly good.

The computer systems they use are also nice, though if you're working in the Mobile phone department, the phone activation system is a mess a solid portion of the time.

Cons

Management is completely and solely driven by profit. If you're uncomfortable with selling credit cards, this is a bad fit for you.

If you're uncomfortable pressuring people into buying things and making a hasty decision, this is also probably a bad fit for you.

The disagreements between management and I, though few and far between, all stemmed from the fact that I wasn't selling enough product/credit cards. And I'm not a poor salesperson; I just don't find it morally correct to sell people things they don't need and convince them to apply for a credit card because of some fantastic benefit.

Other than that, coworkers are generally pushy and unhappy. A couple of months after I left, I heard they laid a ton of people off.

If you're looking for a short-term gig, this is fine, but don't expect to stay here unless you're super motivated to sell people things and get pushed around by management.

Advice to Management

Let people have more flexible schedules, especially students.

Teach employees how to help people, not generate profit.

Teach social skills, not sales tactics.

Listen to employees when they raise concerns about managers or coworkers.

Additional Ratings

Work/Life Balance
2.0
Culture and Values
2.0
Diversity, Equity, and Inclusion
3.0
Career Opportunities
3.0
Compensation and Benefits
4.0
Senior Management
2.0

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