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Great Benefits, Terrible Management

Sr Associate Software Engineer
Former Employee
Worked at Capital One for 4 years
May 23, 2024
New York, New York
2.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros
  • Health insurance
  • Fertility benefits
  • Salary is above-average compared to most industries
  • The work can be interesting when considering the technical scale and exposure
Cons

Performance management at Capital One sucks. Management never prepares in advance, overpromises, and you're stuck footing their bill. Your career in this company really depends on how well your manager represents you.

YMMV (your mileage may vary); it's very much dependent on your team. Others have said they enjoy their job.

Compensation isn't commensurate for the level of work put in. The incentive structure just doesn't work for in-house knowledge to stay within the company.

The company has recently been hiring ex-Amazon employees at C-suite. Their employee all-hands meetings in the past have berated their predecessors, lowering morale.

The hybrid mandate was completely botched.

TREx (Technology Recovery Exercise): 2-4 times a year, you will lose a week plus one weekend night to artificial outings that Enterprise will cause to verify your apps' failover from one region to another. Why this can't be done during business hours is beyond me, but staying up on Friday nights from 11 PM to 3 AM for a fake production incident isn't right.

Enterprise teams are off-point. There was a solid six weeks of Jenkins team having slowdowns. Awful documentation of OnePipeline doesn't provide the support it needs to engineers. Cyber throws tantrums to quarantine engineering resources, blocking production deployments for 600 engineering teams. Some of this has to do with performance incentivizing bringing new platform teams to life for "impact," so a lot of these were rushed. Owning these platforms often doesn't produce the internal support level needed.

Advice to Management

There's not much you can do when C-Suite and MVPs have their heads in the clouds this much. Good luck in the job market!

Additional Ratings

Work/Life Balance
2.0
Culture and Values
1.0
Diversity, Equity, and Inclusion
5.0
Career Opportunities
3.0
Compensation and Benefits
3.0
Senior Management
2.0

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