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Good at Fin, poor at tech

Senior Software Engineer
Former Employee
Worked at Checkout.com for 2 years
December 15, 2022
London, England
2.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

The engineers are mostly good people. You might learn finance things, but you won't learn good technical practices.

First, this might be a pro or con of Checkout, depending on you: be aware that Checkout is a pro-cryptocurrency company. Checkout doesn't hold or make cryptocurrency; they're not an FTX. But Checkout works with cryptocurrency companies and has a head of "Crypto Strategy".

The company makes profit off real money flowing in and out of cryptocurrency vendors, so they encourage other people to waste money on cryptocurrency in general. At Checkout, you'll have to sit through all-hands meetings where senior staff talk glowingly about stablecoins, NFTs, or the like. It's better to choose an employer whose views align with yours on this.

Cons

The rest of my observations: YMMV as the team silos are deep.

This is a Westrum category 1 organization.

The engineers are mostly good people, although the ones with deep in-house technical knowledge are isolated from industry best practices, don't know what they are missing, and have no incentive to learn.

But autonomy is very low. Information is hoarded.

Technical practices are not uniform across the board; they are patchy, and there's no desire to level up.

Checkout is not a company that encourages speaking openly or saying that things could be done better. Do not expect psychological safety. Do not expect change.

The "DevOps team" has "no intent" to do continuous delivery practices. They are deeply invested in outdated tools, manual testing, and teams supposedly rolling their own automation, which of course, these teams never have the time and skills for.

It's a step back in time.

Management can be toxic. Some line managers are enlightened, but some just expect micromanagement and Jira-closing feature factory behavior, i.e., work the machine harder, not smarter.

It's not supportive. Some managers play politics or bully with false stories and trivial stuff, like it's middle school. This is left unaddressed, i.e., quietly condoned.

Advice to Management

Decide if you're all in or all out of cryptocurrency.

Checkout would like to remain on the fence about cryptocurrency and hire both crypto-bros and normal people, but it sits uneasily. "On the fence" is never going to be a comfortable position in the long term.

Take COVID seriously. Your people are still getting sick.

Allow people to speak openly and frankly. They'll never believe your "psychological safety" pep talk unless you walk the walk as well.

Acknowledge your weaknesses, rather than attempting to shoot the messenger. Stop breeding yes-men.

Promote consistency of process across teams; the silos are far too deep.

Have a strategy for getting everyone to modern software methods, otherwise A-list engineers just won't be interested.

As long as C-Level execs are proud of breaking bread with homophobic political leaders, rainbow lanyards mean very little for LGBTQ+ inclusion.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
2.0
Diversity, Equity, and Inclusion
3.0
Career Opportunities
1.0
Compensation and Benefits
3.0
Senior Management
1.0

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