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Upper management is terrible

Software Engineer II
Former Employee
Worked at Chewy for 4 years
January 12, 2021
Boston, Massachusetts
1.0
Doesn't RecommendPositive OutlookDoesn't Approve of CEO
Pros

• Interesting engineering problems • Learned how to fend for myself in a chaotic culture where politics play a heavy role

Cons
  • Lack of diversity, especially at senior levels.
  • Management is quick to promote terrible employees. This seemed especially true for white men who worked long hours.
  • Upper management never listens to feedback. As a result, the best employees are constantly leaving, and everyone else is stuck in a stagnant culture.
  • Projects are frequently mismanaged. I spent months on a project that was suddenly put on hold right after it was finished, and it never made it to production.
  • Management will constantly pull engineers off of strategic initiatives in order to support old projects. As a result, new projects are seldom completed on time.
  • High stress with little reward. Teams are often pitted against each other to complete projects. This stifles collaboration, makes projects drag on, and fosters resentment among engineers and team leads.
  • From an engineering perspective, things are not set up with developer happiness in mind. For example, during my tenure at Chewy, I used four different CI systems: Bamboo, Travis, CircleCi, and finally Jenkins. This is in addition to a legacy project that used manual deployments. I am not sure why we switched so many times, but it made it difficult to manage our deployments. Even on the same team, we used many different technologies, and we had to sink a lot of developer time into maintaining our various automated systems.
Advice to Management

Actually listen to feedback from your employees. Stop promoting people because they work hard; look at actual results and promote people who are actually contributing.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
1.0
Diversity, Equity, and Inclusion
1.0
Career Opportunities
1.0
Compensation and Benefits
3.0
Senior Management
1.0

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