Cloudera

A really, really great team in the support organization. It is always easy to find help if you get stuck with something.

The Budapest office atmosphere is one of the best, with great, cheerful people and a really cooperative mindset. We have to build what we have with all the support from the worldwide organization, and we are still building our culture and defining our place in the big machine.

Our main aim is to help our customers achieve success, and with this, everyone is aligned. We are still in the purple cloud phase of the relationship with Cloudera, with all the struggles to define the boundaries and our identity.

Every day is a challenge on the field, sometimes trying to find solutions to problems we have never seen before. Sometimes we are just delivering the usual solution while the development tries to catch up and find solutions to make our and our customers' jobs easier when facing a certain issue.

We are growing rapidly, and this creates tension with the everyday struggles.

We are starting to reach a size where it is inevitable to have conflicts, and start to play the politics game and form cliques and silos even on the local level. The company already has this kind of separations on the global level. However, there are a lot of efforts to lower this phenomenon, it is inevitable at a certain scale, as not everyone can communicate with everyone.

Local level:

• The benefit package for Hungarian employees is not clear, and it is not clear if this is it, or if there will be developments.
• We are in the phase of waiting for the final office to be ready, but the current offices are also cozy. We expect to have it solved in a great way shortly.

Global level:

• There are tensions between different functions, as there are different, sometimes contradictory, measures between different functions. This needs to be addressed, but it is challenging as hell.
• Mid-management sometimes seems to react and reach solutions very slowly, as the different parts of the worldwide teams require different solutions due to labor law, or cultural, or interpersonal differences in approach.
• The career path is not clear for COEs - already work in progress.

Keep up the good work on forming the Budapest office, and in the process of its unique culture that fits perfectly into the greater Cloudera culture.

Try to find effective solutions and even reorganization possibilities in mid-management to be faster and to be able to give answers to global challenges quicker inside the support org.

Identify the contradictions between the measurements of the different functions to ease up and fasten problem-solving towards clients. It is sometimes painfully long to make different departments react, so this is all about internal communication. Despite the fact that there are changes, this area still needs to be worked on, especially between the sales and support functions.