Pros: Decent pay and benefits, as well as perks and community outreach.

Cons: Environment, lack of teamwork, lack of effective communication between departments, and lack of solid policy.

Pros: Benefits are excellent. Various schedules are available. They were upfront about job expectations. The company was very thorough in their training for my position. It was a 2-month training time.

Cons: Constantly changing metrics. The company was constantly asking its technical support team to increase sales numbers, in an unrealistic amount. Pay was not very competitive, two dollars below the average.

Pros: Total of 21 days off in the first year. They seem to go out of their way in training so you have the tools and resources to do the job. Almost every month there is an aspect of the job where they have a contest, and if you're in the top, you win prizes or money. They do have paid holidays off, but you can potentially work those days and get time and a half if you volunteer.

Cons: Depending on which shift you wind up on can be a con. There's a very rigid break and lunch schedule; when you deviate too much, it counts against you in adherence. They also have a point system against you if you're late or take unscheduled time off. If you have to get up to go to the bathroom, you can, but it counts against you toward your metrics because you are outside of your two breaks or lunch. It's only a 30-minute lunch and two 15-minute breaks. The job can be stressful, especially when dealing with irate customers almost every day, which can set your tone for the day. They don't really specifically train you in those situations, just generalizations of de-escalation. It is mentally draining sometimes, days in a row. It is a 40-hour week job. If you are on an 8-hour day shift, you are there for 8.5 hours because lunch is not paid. I know that many businesses make an 8-hour day be an 8-hour day. Many times, time off requests can be denied, or you get put on a waiting list. It's amazing how often Comcast outages occur on the network every day; it seems to be a very fragile system. They put business customer services over a very old residential infrastructure, and the business network should have its own network. Instead of trying to buy out other companies, they should pour the money into the network build-out and make these outages go away. It's 2015 and as mature as cable is, with more than 30 years, you would think they have this down pat and have reliability. Also, customers should be made aware of maintenance being performed in their local area before it's done because, many times, their services are disrupted, and I hear about it in some of the calls.