CAE III Interview Experience - Horsham, Pennsylvania
September 1, 2013
Neutral ExperienceGot Offer
Process
Phone interview, the online screening, then an in-person interview with two supervisors/managers, then a drug test, then called back in to get the offer, meet with an HR rep, etc., etc., then training.
Questions
How would you initially determine why a customer cannot get to a website: because there's a problem with their connection, or somewhere upstream?
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Interview Statistics
The following metrics were computed from 1 interview experience for the Comcast CAE III role in Horsham, Pennsylvania.
Success Rate
100%
Pass Rate
Comcast's interview process for their CAE III roles in Horsham, Pennsylvania is incredibly easy as the vast majority of engineers get an offer after going through it.
Experience Rating
Positive0%
Neutral100%
Negative0%
Candidates reported having mixed feelings for Comcast's CAE III interview process in Horsham, Pennsylvania.
Comcast Work Experiences
3.0
CAE 3 Business Services
CAE III • Former Employee
Horsham, Pennsylvania, United States
June 16, 2015
Pros: Benefits are excellent. Various schedules are available. They were upfront about job expectations. The company was very thorough in their training for my position. It was a 2-month training time.
Cons: Constantly changing metrics.
The company was constantly asking its technical support team to increase sales numbers, in an unrealistic amount.
Pay was not very competitive, two dollars below the average.
1.0
Working for Comcast is like being told to jump 10 feet high in a room with 5 ft ceilings
CAE III • Former Employee
Horsham, Pennsylvania, United States
September 28, 2014
Pros: Quarterly bonuses when targets for the building were met.
Opportunity to grow within the company.
60-day paid training.
Cons: Most of the company has no idea what SOP is. You are constantly finding customers who have had to call repeatedly to get a different answer every time. Reps and the sales force are both under extreme pressure to meet their quotas/scores; they sacrifice the customer experience.
3.0
CAE 3 Tech Support
CAE III • Current Employee
Horsham, Pennsylvania, United States
April 12, 2015
Pros: Great benefits, great co-workers and managers, and fair pay.
Cons: Everything is constantly changing. This isn't normal everyday corporate change. In the one year I worked there, I had eight different supervisors (counting two trainers) and sat in seven different seats. This is the norm; there was nothing special about my position.
- 3.0CAE 3 Business ServicesCAE III • Former EmployeeHorsham, Pennsylvania, United StatesJune 16, 2015Pros: Benefits are excellent. Various schedules are available. They were upfront about job expectations. The company was very thorough in their training for my position. It was a 2-month training time.Cons: Constantly changing metrics. The company was constantly asking its technical support team to increase sales numbers, in an unrealistic amount. Pay was not very competitive, two dollars below the average.
- 1.0Working for Comcast is like being told to jump 10 feet high in a room with 5 ft ceilingsCAE III • Former EmployeeHorsham, Pennsylvania, United StatesSeptember 28, 2014Pros: Quarterly bonuses when targets for the building were met. Opportunity to grow within the company. 60-day paid training.Cons: Most of the company has no idea what SOP is. You are constantly finding customers who have had to call repeatedly to get a different answer every time. Reps and the sales force are both under extreme pressure to meet their quotas/scores; they sacrifice the customer experience.
- 3.0CAE 3 Tech SupportCAE III • Current EmployeeHorsham, Pennsylvania, United StatesApril 12, 2015Pros: Great benefits, great co-workers and managers, and fair pay.Cons: Everything is constantly changing. This isn't normal everyday corporate change. In the one year I worked there, I had eight different supervisors (counting two trainers) and sat in seven different seats. This is the norm; there was nothing special about my position.
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