I applied online on August 4th.

I received an email the next day to take the assessment. My phone interview was on the 11th, and then my in-person interview was on the 15th at a career fair.

I interviewed with one person, then was asked to stay for a second interview. I was told that I had the position and to be patient as they were conducting additional interviews.

On August 31st, I received a call from the recruiter stating the offer letter, drug test, and background check documents would be emailed. I received the offer letter on September 2nd and the drug/background check email on September 6th. I went for the drug screening on September 7th, and I'm just waiting on the final offer letter.

Talk about a time when you dealt with an irate customer and did not have an answer for the customer right then.

How did you handle this?

Tell me about an encounter with a difficult customer.