Comcast

ThePlatform is a small company with what they would call a flat architecture. With only about 300 employees, everyone knows each other and works together, ideally.

Benefits come down from Comcast, so you get things like half-decent medical, dental, and vision, and cheap internet, TV, and phone.

If you enjoy beer and wine, thePlatform always has some on site, and perhaps even cold. For more hard alcohol, there is a meeting in a senior's office every Friday, but you must be this tall to enter.

The truth is the Platform's architecture is not flat, and there are a lot of glass ceilings for everyone. Many people leave for a place that offers more opportunities.

The work environment can be fairly hostile at times. Most of the Senior Management starts drinking around 4:00 pm on Friday, right next to the support room. So, while taking calls from customers who need support, you have a loud bunch of management laughing and telling jokes in the background.

As support, you work 10-hour days on some shifts, and those shifts usually go well into the night. On multiple occasions, I had to deal with employees who had gotten drunk at a bar downtown and would come back to the office to just "hang out." Some might see this as a pro, but when you are trying to work, you don't care about taking pictures for people.

For support, the training lasts about 2-3 months, then you are pushed onto graveyard for about 2 weeks of one-on-one training with the person you are replacing from graveyard (they go to days), and after that, it's all on you. Tons of time for training, and yet the system is so obfuscated that many people never picked up half of it by the time they left the Platform. During my time at the Platform, the person I trained on graveyards fell asleep every night for 2 weeks. When it was time to give my review to the management, I fully explained that if an issue happened, they would probably be asleep. The management shrugged it off and allowed him to go on graves by himself. Our bonuses were affected by his performance.

Go into clean up mode and start acting like a business instead of partying.