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Cool ideas, execution is hit and miss

Applications Support Engineer
Current Employee
Has worked at Comcast for 2 years
March 9, 2016
Seattle, Washington
3.0
RecommendsNegative OutlookDoesn't Approve of CEO
Pros

Company and management at all levels genuinely care about employees.

We have a great work-life balance.

Cool products to work on using slightly outdated tech.

Great benefits: health, retirement, transit access, etc.

Culture is open, accepting, and supportive of all types of people. Another reviewer mentioned issues with sexism, and I have NOT seen or heard anything like that in my time here.

Cons
  • Product directors and upper management have zero interest in product quality or stability. This leads to negative customer impact and a lot of preventable operational incidents.

  • Average pay for all roles is far below industry average. You will not be paid your worth here.

Advice to Management

Institute aggressive quality assurance practices.

An ideal setup would involve a QA department/team that operates as an adversary to the development and design groups. QA testers should use the product according to the documentation that customers see, with little working knowledge of the product from an internal perspective. It may even be a good idea to offer commission on each bug they find.

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