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Good Opportunities for Advancement, but High Drama Workplace

Applications Support Engineer
Former Employee
Worked at Comcast for 2 years
November 19, 2015
Seattle, Washington
3.0
Pros

Great employee perks: free snacks and drinks, frequent employee lunches, and afternoon art walks.

Employees are generally allowed to pursue side projects (building tools, teaching seminars, etc.). It's possible to have a lot of influence, even as a lower-ranking employee, over the direction your team goes in.

Good opportunities for advancement and to pursue the things that interest you the most.

Upper management is generally friendly and accessible.

Depending on what team you're on, overtime pay is a possibility.

Cons

Annoying machismo among the overwhelmingly male tech support staff; a great deal of sexism in the workplace that I noticed even as a guy. Also, lots of talking bad about co-workers behind their backs, and lots of drama.

The company is owned by Comcast, so procedural HR stuff in general is cumbersome and filled with red tape. We had to use the same terrible employee portal as the rest of Comcast, which was even less functional for us, as we were a part of Comcast but not really.

Advice to Management

Put more of a focus on hiring diverse employees and making sure everyone feels welcome. Encourage managers to resolve, rather than participate in, inter-employee drama. Possibly provide more training to them on how to lead a team, beyond just the stupid slideshow classes on the Comcast HR portal. Ditch the HR portal if you're still using it.

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