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Customer Account Executive

CAE
Current Employee
Has worked at Comcast for 9 years
August 23, 2015
Fort Myers, Florida
2.0
Doesn't RecommendPositive OutlookNo CEO Opinion
Pros

My job is not physically demanding. It keeps my mental acuteness in shape while using multiple software applications on my computer. I get a sense of satisfaction knowing I've helped someone calling in with a technical or billing problem.

Cons

Jobs can be very stressful at times. Some handle stress in ways that make it tolerable; others cannot and do not last long. Every minute of your day is micromanaged to the max. Training classes do not provide enough real-world practices, leaving you to learn on the job. Age discrimination is an issue.

Skills consolidation demands more of you for the same pay. Raises do not keep pace with inflation. Benefits continue to decline. Outsourcing to foreign countries has a negative effect on the company.

Advice to Management

Take some advice from your front-line personnel when structuring policies and procedures.

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