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A horrible place to work

CAE
Former Employee
Worked at Comcast for 1 year
September 16, 2014
Phila, Pennsylvania
1.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

They offer a comprehensive benefits package.

Cons

As a CAE, it is one of the worst jobs. They consistently harass you about keeping your phone calls short, but also want you to sell services, even when you're doing tech support. When you try to spend more time helping the customer, they complain about the time. When you get your time down, they start complaining that you're not spending enough time helping the customers and selling services.

Advice to Management

If you want to keep your tech support reps, you need to have competent supervisors and managers.

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