Good Pay, Terrible Management
Good Pay, Terrible Management
The pay, benefits, and discounts on a variety of fun things to do. Job security: the products always fail, so you'll always have a job.
Supervisors in the call center do not do their job. They are supposed to take escalations from angry customers. Good luck with that! You'll be waiting a while!
Then they question your numbers as to why you had your customer on hold so long.
Another bad thing about the job is that customers are so angry that they speak to you with such disrespect because their products are not working. You are expected to sell more products to customers who are calling in to repair because the products that they already have don't work.
It really sucks to have to sell products that you know don't work.
The hours suck. Repair stays open until 11:15 PM when all other departments are closed, and customers call in to speak with other departments and get upset because they are closed. Better yet, repair is supposed to take billing calls, when repair agents aren't allowed to do half the things billing agents can and are trained to do.
Fix your products! All departments need to have the same business hours.
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Comcast Interview Questions
Comcast Interview Experiences
CAE Repair
Phone interview, then a face-to-face interview with the bosses. They will then call you back for a second one if they are interested in you. The process can take up to a month, but the recruiters are very helpful.
CAE Repair
I applied online on August 4th. I received an email the next day to take the assessment. My phone interview was on the 11th, and then my in-person interview was on the 15th at a career fair. I interviewed with one person, then was asked to stay for
CAE Repair
Smooth and efficient hiring process. Recruiting staff was knowledgeable and the process was fluid. Started with a phone interview, followed by a skills test, then a local interview. Notified within a few days of a hiring opportunity and job offer.
CAE Repair
York, Pennsylvania, United StatesFebruary 1, 2017Phone interview, then a face-to-face interview with the bosses. They will then call you back for a second one if they are interested in you. The process can take up to a month, but the recruiters are very helpful.
CAE Repair
North Charleston, South Carolina, United StatesAugust 1, 2016I applied online on August 4th. I received an email the next day to take the assessment. My phone interview was on the 11th, and then my in-person interview was on the 15th at a career fair. I interviewed with one person, then was asked to stay for
CAE Repair
Denver, Colorado, United StatesAugust 1, 2015Smooth and efficient hiring process. Recruiting staff was knowledgeable and the process was fluid. Started with a phone interview, followed by a skills test, then a local interview. Notified within a few days of a hiring opportunity and job offer.
