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Entry-level tech support call center

CAE Repair
Former Employee
Worked at Comcast for 2 years
October 7, 2015
Madison, Mississippi
1.0
Doesn't Recommend
Pros

Good pay, overtime was often available, good benefits, and good amounts of vacation.

Cons

This was at an ASC. Corporate call centers may be different, but it can take a toll on you mentally. Most won't be able to deal with the stress of being on the phone if you are an entry-level repair tech, because there's constant abuse from customers and sometimes management. Unrealistic parameters can be hard to maintain.

Advice to Management

I have none. Most issues came from higher-level management, and they know what they are doing.

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