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Promises Without Action

Engineer III
Current Employee
Has worked at Comcast for 9 years
October 19, 2018
Philadelphia, Pennsylvania
3.0
Doesn't RecommendNegative OutlookNo CEO Opinion
Pros

Management says a lot of words about how they are trying to do better, but really they are going out of their way to not fix anything. The company dumps a lot of money into improving customer experience, but nothing includes better training or enforcing proper procedures locally.

Cons

Promotions take forever. Yearly layoffs scare people, and there is no information from management to reassure them.

Advice to Management

Stop trying to make little changes to work around fixes and actually overhaul processes completely.

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