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Bureaucracy Over Doing Work

Engineering Manager
Current Employee
Has worked at Comcast for less than 1 year
January 6, 2010
San Francisco, California
1.0
Doesn't RecommendDoesn't Approve of CEO
Pros

Free cable & internet.

Decent benefits.

No overtime required.

Work can be interesting, depending on which division you're in.

Large, stable company, not in danger of going under.

Stock purchase plan, has given raises & bonuses even during the worst of the economy.

Cons

As a manager, 90% of my job is clerical, data-entry type activities.

Promotion criteria seem arbitrary and there is no transparency; I see people in other teams getting promoted to fill vacant positions which were never openly advertised.

Heavy, burdensome "processes"; in the recent Credo Speak survey, one of the clear messages was that the processes are too heavy. Response by upper management? Create a new "process review" committee.

The culture is not about getting anything done, but making sure you "put the covers on your TPS reports," fill out time sheets, etc. Not a place for the motivated or the go-getters; more the sort of company that attracts people who have a mortgage to pay and are mediocre at what they do.

Advice to Management

Remove 90% of the heavy process.

Work on getting products to market faster to compete with AT&T, video sites, media net-top boxes, etc.

Recognize and reward talent, for real, not with the moronic SAP system currently in place.

Trust people to do their job, rather than forcing them to spend the majority of their time on reporting and metrics to be passed up the chain.

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