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Decent Pay for Frustrating Management

Front End Associate
Former Employee
Worked at Costco for 2 years
April 20, 2023
Saint Louis Park, Minnesota
3.0
Doesn't RecommendNeutral OutlookApproves of CEO
Pros

Because of their raise schedules (based on those negotiated by unions on the West Coast), you can quickly make a lot of money for the work you do. After 4 years, you can essentially make $30.00 an hour to pull a pallet jack around.

Cons

Management is set up in such a way that responsibility is easily deflected.

Trying to escalate work-related issues is very frustrating, as blame and accountability are easily passed from manager to manager.

Supervisors and managers do not always have clearly-defined "chains of command," so as an employee, you are told that any supervisor or any manager can do what is necessary. This, in practice, is often not true.

Effective and consistent communication is also generally lacking at this location.

Advice to Management

Work on defining a clear chain of command. Employees need to know who they can escalate work-related issues to, and need to trust that they will be taken seriously.

On the note of "trust:" Management also needs to proactively create private environments for these conversations. I walked into the main office several times while working there to hear a manager and a co-worker talking about specific workplace disputes or disciplinary actions that, as an hourly employee, I should NOT have been hearing.

Under no circumstances should I know what disciplinary actions are being taken against my co-workers, or what grievances are being aired to management about their actions. It is deeply unprofessional to not have these discussions behind closed doors.

Additional Ratings

Work/Life Balance
2.0
Culture and Values
3.0
Diversity, Equity, and Inclusion
4.0
Career Opportunities
3.0
Compensation and Benefits
4.0
Senior Management
3.0

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