Taro Logo

Good company-mentally dragging

Front End Supervisor
Current Employee
Has worked at Costco for 4 years
August 24, 2020
4.0
RecommendsPositive OutlookApproves of CEO
Pros

Awesome benefits, amazing pay, and a supportive management team. Costco genuinely does take care of its people. I’ve never worked for a company that supported its people in their personal lives more than Costco does.

Cons

Working for Costco, especially in the supervisor/management world, you will never have evenings and weekends off. My manager has been with the company 25 years, and he closes the front end every single day and has two weekdays off. This is a member-based company, so we bend over backwards for our members and get genuinely walked all over as employees. The words, 'I’m going to go to corporate' or 'I’ve been an executive member for 10+ years and I spend a ton of money at your store,' go a long way, and we have to find a way to say yes.

Yes, I understand that’s how customer service works, but unfortunately, when you have a member screaming in your face because they forgot their ID and want to buy liquor, and as a corporate company, we are required to ask for ID if you appear under the age of 35, and your manager tells you to just go ahead and do it to get the guy out of here...that’s not okay. That’s illegal and makes me look stupid for refusing you service just to end up ringing him up anyway. That’s a small, minimal situation; I can name 100+ situations.

You have to have a serious backbone to work for this company. Management has very high expectations as far as performance. We are compensated very well for these expectations; however, it’s still very mentally dragging.

Advice to Management

Supervisors deserve appreciation just as much as your hourly employees. We bend over backwards to make payroll, run a high productivity department, train, give right reviews, hire, write schedules, and praise/coach employees while running the department. A simple "great job today" once in a while goes a long way.

Was this helpful?

Costco Interview Experiences