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Fast-paced Innovation, Late Meetings

Engineer
Current Employee
Has worked at Coupang for 2 years
July 22, 2018
Seattle, Washington
5.0
RecommendsPositive OutlookApproves of CEO
Pros

Unique in the sense that its largest unicorn (more than a billion-dollar valuation but still not public) e-commerce company has more than 70% of its traffic through mobile.

Lots of opportunities for innovation due to the intersection of mobile-first, fully cloud-based, and the application of machine learning in its popular apps.

Its focus on a unique and superior last-mile delivery experience for customers gets a lot of unique things done in logistics and fulfillment.

Contributions are promptly recognized and rewarded.

Cons

It's still a startup and has huge investments from multiple venture capital firms. It is doing well, with growth of more than 40% YoY, but the leeway is pretty slim; they have to keep growing at this pace. Unlike Amazon in the USA, Coupang will face stiff competition from heavyweights like the SK Group.

Also, late evening meetings tilt the work-life balance a bit. However, they compensate for this by having a flexible work-hour policy.

Regarding mid-level managers, there are a lot of senior individual contributors from big technology companies who have either been elevated to management roles or hired as managers. Their lack of experience in managing smart ICs shows up at times.

Advice to Management

Keep the innovations on and try to maintain the edge over the other players.

Also, take care of the employees because if you do, the good word spreads, you get smart people eager to join, which keeps your wheel of innovation rolling.

Also, evaluate your mid-level managers and see that they are leading the right way because their impact has higher ramifications than ICs.

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