Pros: You're not on the phones.

Cons: Horrible management, pay is very low for the work, no overtime, overworked, stressful environment.

Pros: I was one of 5,000 let go in a recent layoff. However, their severance package was generous and included several months of continued full salary and benefits, including continuing to pay health insurance premiums, continued access to employee assistance plans, and a three-month program of career placement services to assist in the job-search process. Getting laid off was an unexpected blow, but I didn't feel like I got kicked to the curb without support.

Cons: Like most big companies, onboarding is slow, and training isn't the best.

Pros: Exposed to millions of users with a mission to help them in their path to a better health. Fun, agile environment, innovative design teams.

Cons: Promotions simply never happen, or are extremely slow. The entire IT management has zero coding experience. Onboarding is hilarious and simply not what to expect from a Fortune 10 company.