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Great company when it was EMC. It has been going downhill since Dell took over

Senior Engineer
Current Employee
Has worked at Dell for 6 years
June 9, 2019
Draper, Utah
1.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

The TSEs I work with are great. When it was EMC, benefits were better, along with other things.

Cons

Managers don't care if you know something or not. You are basically a warm body to take a case.

Very micromanaged environment with very little training for new people.

Top managers don't care about how changes affect the people down the chain.

All around, it was much better to work here when it was EMC. Dell has been the worst, and many people are leaving because of how bad it has gotten.

Managers follow upper management blindly and don't appear to care how it affects their people, which causes low morale on the team.

Since Dell took over, benefits have a way higher deductible, and it seems like the insurance we have doesn't cover as much because people are always getting hit with a huge bill.

There is no clear career path. Managers have no idea how a TSE can move up to the different TSE level positions.

Advice to Management

Stop micromanaging. We are all adults and know how to do our jobs.

Also, pay more to the people that deserve it. Lots of good, knowledgeable people leave because they can get more money somewhere else that also has a better work environment.

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