The process began with an online questionnaire. This included basic questions about the role and how Dropbox might fit into different scenarios (like the "toaster question" mentioned below). It also provided examples of how to write support emails and identify errors or flaws in existing ones.

Following this, I received a phone call for a basic screen, which involved more general questions, primarily behavioral, focusing on my interest in the role.

Next, I was flown to Austin on short notice (under a week) for four in-person interviews, each lasting 30 minutes. Everyone was extremely friendly and enthusiastic about Dropbox's presence in Austin. The questions largely focused on the role again, specifically how I would solve certain types of errors, and included a few brain teasers.

After these, I had interviews with the head of the department and then with a co-founder of Dropbox, featuring similar types of questions.

Overall, the experience was excellent. Everyone seemed very excited to be working for Dropbox, and the recruiters were highly responsive in coordinating the arrangements.

Lots of questions had to deal with improving Dropbox or how you would handle an error with the product. Be sure to be very familiar with Dropbox itself.