Technical Services & Quality Assurance Interview Experience
Process
I received an e-mail from a recruiter who saw my resume at my college career fair, so I decided to check it out and apply online. I applied for the Technical Services/Problem Solver Position.
The next day, I got a reply to my e-mail response about a phone interview, and a few days later, I talked to someone who had the position I applied for. They described the company, what it does, their job, etc.; it was more of an informational interview than an interrogation. They also asked if I'd be alright with taking an online assessment, which would also include testing my programming/logical thinking abilities, and I agreed.
So, a few days after that, I scheduled the assessment. An online proctoring service was required to prohibit cheating, and I took it. It had four parts: math, writing logic, programming logic, grammar, and I took about 3 hours.
A little over a week later, I got an invitation for an on-site interview for the Technical Services position and the Quality Assurance position. I scheduled it for about 3 weeks later since it was around the holidays. They paid for everything, and I arrived the day before my interview to walk around and explore downtown Madison.
They also offered to have dinner with an Epic employee that night, so I did with 3 other Epic interviewees. The next morning, I had a full day scheduled on the Epic campus in Verona, and every second was scheduled, which was nice:
- I had orientation with a group of about 8 other people.
- Then, we split into smaller groups and met with someone working in the Technical Services position to ask any questions.
- After that, I had a one-on-one interview to assess how I would handle working in that position.
- Then, I got back into a small group and met with someone working in the Quality Assurance position.
- Lunch was after that, and the employee who took us to the cafeteria showed us all the different parts of the Epic campus/buildings and their unique art/designs. To be honest, I was tired by then.
- After lunch, I had a one-on-one interview to assess how I would handle working in the Quality Assurance position.
- Then, the interview with an HR representative to get the basics on what I thought, what position I'd like, etc. I ended up asking for the Quality Assurance position over the Technical Services one, which I'm starting to regret; if you want more money/travel, I'd suggest the Technical Services position.
- The last part of the assessment came after that interview; it was like one more segment of the assessment I took online a few weeks earlier.
And at the end, I got a ride back to the airport and flew back home.
There are a LOT of recruits they bring in every day, and their growth makes me feel like everyone is easily replaceable. I got an offer for the position I asked for (Quality Assurance) about a week later and will probably be accepting it.
Know that if you get an offer, it's for 2 years with some reasonable salary/benefits, and you won't get any of the company's 401K contribution unless you stay for at least 3 years.
Questions
We've covered a lot about you, so what are 5 things you're not?
What are 3 other themes/designs you would suggest for a building/hall?
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Interview Statistics
The following metrics were computed from 1 interview experience for the Epic Systems Technical Services & Quality Assurance role in United States.
Success Rate
Epic Systems's interview process for their Technical Services & Quality Assurance roles in the United States is incredibly easy as the vast majority of engineers get an offer after going through it.
Experience Rating
Candidates reported having mixed feelings for Epic Systems's Technical Services & Quality Assurance interview process in United States.
Epic Systems Work Experiences
- 5.0Challenging Work, Career GrowthQuality Assurance • Current EmployeeMadison, Wisconsin, United StatesSeptember 23, 2015Pros: There are many words to describe the work environment: interesting, challenging, flexible, rewarding. What I like most is that those with drive and initiative can accomplish great things here. As Quality Assurance, it is expected that you achieve a high standard of finding software deficiencies and identifying software enhancements. Once you prove your chops and show assertiveness and drive, it opens many doors to grow your career at the company and in general.Cons: Growth has been and will continue to be a challenge, as the company continues to add tons of employees, many straight out of college.
- 1.0Toxic work environmentQuality Assurance • Current EmployeeVerona, Wisconsin, United StatesMarch 10, 2021Pros: The salary and insurance are very good, particularly for a college graduate without prior QA experience. The medical insurance covers therapy, which is especially wonderful considering if you didn’t need it before, you’ll need it during/after your time at Epic.Cons: Epic’s response to COVID has been abhorrent. They’ve failed to acknowledge their past mistakes and failed to apologize to employees. This is part of a larger systemic issue in the company: management doesn’t care about the humanity, health, or well-being of employees. Employees are completely disposable. The QA division was recently merged with technical communications and is now overseen by implementation. In short, it makes little sense. The division is now managed by people who (even months later) clearly haven’t made even minimal effort to understand what QA is, what our day-to-day looks like, or what processes we need to follow. Epic claims to have a “feedback culture.” This couldn’t be further from the truth. On Google, you can find a CBS News story about how Epic ignored employee concerns about returning to campus during COVID. We have experienced the same thing with the division restructuring. You can raise concerns to your TL, but they ultimately will most likely not bring those concerns elsewhere. Voicing concerns can often mean you end up with a reputation of someone who isn’t “solutions-oriented.” In short, management welcomes feedback so long as it is surface-level and positive.
- 5.0Fun, Accomplishing Team ProjectSoftware Developer Intern • Former EmployeeMadison, Wisconsin, United StatesSeptember 14, 2015Pros: Worked on a small team that was given a problem statement with a general idea of what a solution might look like. Our team made multiple iterations of our solution and was given some direction along the way, but also time to implement our own ideas. We worked really hard, but at the end of the summer, we had a good solution which received good reviews from people. This is a great internship program, from the project to the food to the awesome perks. The full-time employees are very helpful and dedicated to interns and don't just blow you off. I had a ton of fun and felt good about the work we accomplished. Most intern groups/people seemed to get projects related to their background or what they asked for.Cons: Minor communication issues here and there.
Epic Systems Interview Questions
