Epic Systems

You'll work with smart people and will forever have the job security of experience with Epic.

Massive distrust of employees, especially around their COVID response. Benefits are hugely sub-par. Two weeks vacation to start with separate sick time and no work from home when sick (i.e., must either come into the office sick or miss a day) is old-fashioned and not at all competitive.

On the Cogito hosting team specifically, there was so much weekend and after-hours work, with no attempt to reduce it or graduate out of it after so many years of service, that it was really hard to hold down a regular schedule. Hours worked after business hours or on the weekend weren't counted as time and a half or anything, so you would have worked 6 p.m. to 6 a.m. Friday through Sunday and still be expected to work a full day on Monday. All in all, a dead-end job without much room for advancement, since you will never move on from customer work.

A massive push for hiring after-hours personnel is critical to retention. Don't rely on new grads for it either, since it's going to make it that much harder to find anyone. Also critical is to have a career trajectory. I was doing the same thing at 6 months as I was at 3 years, which is not desirable when just starting out a career.