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Toxic work culture, good benefits

Quality Assurance
Former Employee
Worked at Epic Systems for 4 years
January 30, 2021
Madison, Wisconsin
2.0
Doesn't RecommendNegative OutlookNo CEO Opinion
Pros

They have good benefits, and the people who work there all have the drive and intelligence to make work easier. The work is rewarding, and I learned a lot about myself and my capabilities.

Cons

You are a "workhorse" when you are there. The expectation is that you put them first, and work/life balance doesn't exist. If you stand up for something, especially as a manager, you are reprimanded and accused of creating a bad work culture. Even as a manager, you're not given the authority to make decisions.

QA is also being transitioned into the IS role and is being required to take on more work for no pay increase and little training. The management of QA now is made up of all IS, and you can tell by the decisions being made.

Advice to Management

Stop staffing so lean and listen to your team leads. The ones who are actually running the day-to-day operations of each of the teams have more insight than those that just see the high level.

Listen (and trust) when staff is being requested. Listen to escalations and take them seriously. Stop acting like only those that are in upper management have good ideas and "know it all."

While you sell the culture as something people are attracted to and that it's "so great," know that it's not. You need to start treating your employees with more respect and value them, instead of demanding more work, forcing a better culture on us, and thinking before you act (aka don't hit QA with a role change during the middle of a pandemic where your employees are working at 110% all the time and right after you made stupid decisions about Black Lives Matter and returning to work).

Additional Ratings

Work/Life Balance
1.0
Culture and Values
1.0
Diversity, Equity, and Inclusion
3.0
Career Opportunities
4.0
Compensation and Benefits
3.0
Senior Management
1.0

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