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Hard work with opportunities for hard workers

Quality Assurance
Former Employee
Worked at Epic Systems for 2 years
April 23, 2018
Verona, Wisconsin
4.0
RecommendsPositive OutlookApproves of CEO
Pros

Epic rewards hard work, not just tenure.

There's a lot of opportunity for a hard worker and good communicator.

You are given a lot of responsibility early on, which can be stressful but allows you to learn a lot.

The people you work with are extremely intelligent, hardworking, and always willing to help.

It truly is a team effort to get everything done.

Cons

How raises and salaries are decided is not transparent. Also, you only get raises on their annual raise cycle; it doesn't matter if you took on a new position and more responsibility.

It feels as though there is a lot of turnover, so there are constantly new people on the team and a constant loss of knowledge as people switch teams or leave the company. There is a lot of pressure to meet deadlines and meet all of the customers' needs. If you are someone who is not good at saying no or asking for help, you could get swallowed up in the work and stress.

Epic claims that there is good mobility across roles, but there are a lot of hoops to jump through to actually make that happen. From my experience, it felt like Epic did not care that much about actually getting someone into a position they were really interested in, unless that person threatened to leave. It would have been more encouraging to see Epic be proactive about getting people to the right positions instead of reactive.

Advice to Management

Think very carefully about how changes are communicated. Sometimes it is done elegantly, and sometimes it is done in a way that shocks managers and puts them in a position where they cannot answer questions from their team members, making for an overall negative experience regardless of the change.

Make the salary and raise system more transparent. Allow for raises if someone takes on a new role, like a manager. I got a "promotion" soon after my first raise (not really a promotion at Epic because it's more of a flat structure, but that's essentially what it was), and my salary stayed exactly the same. I had much more responsibility and contributed more to the team, yet I was paid the exact same amount for a year as someone who ended up leaving because he/she was not performing well. The actual amount of the salary wasn't the issue; it was the fact that I felt extremely underappreciated for my work.

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